Overview

The hospitality and travel sector thrives on exceptional service, safety, and guest experience. PX Consulting partners with hotels, resorts, travel agencies, and leisure service providers to elevate customer satisfaction, operational excellence, and brand reputation. With a deep understanding of dynamic guest preferences and global standards, we deliver innovative and customized solutions to enhance sustainability, efficiency, and service quality across the industry.

Our Strengths

1. Customer Experience Design: Proven track record in implementing customer-centric service models for hotels and leisure businesses.
   
2. Compliance with Global Standards: Expertise in ISO 9001, ISO 22000 (Food Safety), HACCP, and safety regulations relevant to hospitality.
   
3. Trained & Engaged Workforce: Specialized skilling and training programs for front-line, support, and managerial staff.
   
4. Operational Process Excellence: Lean hospitality and SOP streamlining to reduce cost and enhance guest delight.
   
5. Sustainable Hospitality Practices: Advisory on green hospitality, energy efficiency, and sustainable tourism standards.
   

Top 10 Industry-Specific Consulting Services

1. Guest Experience Management Systems
   Implementation of frameworks and training programs to improve guest service quality, complaints resolution, and loyalty.
   
2. Hospitality Service Quality Audits
   End-to-end audits to assess service excellence, facility readiness, hygiene, and staff performance across departments.
   
3. Food Safety Management Systems (ISO 22000/HACCP)
   Designing and implementing food safety systems across kitchens, restaurants, and catering functions.
   
4. Frontline & Leadership Skill Development
   Training programs in soft skills, emotional intelligence, problem-solving, and service leadership.
   
5. SOP Development & Process Standardization
   Custom SOPs to streamline room service, housekeeping, travel desk, and guest handling processes.
   
6. Green Hospitality & Sustainability Initiatives
   Advisory on green certifications, eco-friendly practices, waste management, and water/energy optimization.
   
7. Health, Safety & Fire Risk Audits for Hotels & Resorts
   Comprehensive safety assessments to ensure employee and guest safety, including fire and emergency protocols.
   
8. Lean Operations & Cost Optimization in Hospitality
   Identifying and eliminating non-value-adding activities to increase operational efficiency and margins.
   
9. Mystery Audits & Guest Feedback Analysis
   Discreet guest experience testing and data analysis to uncover improvement areas and drive customer loyalty.
   
10. Digital Transformation for Booking & Service Systems
    Strategic support in upgrading digital interfaces like online booking, CRM, and in-room digital experiences.

     

PX Consulting brings unmatched experience and excellence to the hospitality, travel, and leisure space. Our integrated approach ensures that our clients not only meet international service standards but also foster guest satisfaction, safety, and sustainability in every interaction. We transform hospitality businesses into world-class service providers ready for global competition.