Overview

The Information Technology (IT), IT-enabled Services (ITeS), and Business Services sectors are dynamic engines of the digital economy. From software development and cloud services to BPOs and professional consulting firms, this industry thrives on innovation, agility, and scalable service delivery. 

PX Consulting partners with IT and business service providers to strengthen strategic execution, process excellence, cybersecurity, compliance, and employee capabilities. We bring specialized expertise in frameworks like ISO 27001, ISO 20000, CMMI, and Business Continuity Planning (BCP) to enable resilient, high-performance service models.

Our Strengths

1. Digital Strategy & Operational Scaling
   We empower digital enterprises to scale operations sustainably through effective strategy mapping, KPI systems, and agile service models.
   
2. Cybersecurity & Information Management Systems
   Proven implementation of ISO 27001 (ISMS), SOC 2, and data protection frameworks to secure data and build client trust.
   
3. Service Quality Standards for ITES & BPOs
   Expertise in ISO 20000, CMMI, Lean Six Sigma, and SLA frameworks to drive service quality, productivity, and client satisfaction.
   
4. People-Centric Capability Building
   Leadership development, competency mapping, and soft skills training for IT and service professionals to improve retention and engagement.
   
5. Business Continuity & Risk Resilience Consulting
   Guidance in setting up robust BCP/DR plans, risk registers, and ISO-based continuity systems to safeguard against cyber, reputational, and operational risks.

Top 10 Industry-Specific Consulting Services

1. ISO 27001:2013 (ISMS) Implementation
   Design, implementation, training, and audit-readiness for robust information security management systems for IT/ITeS/BPO firms.
   
2. ISO 20000 (IT Service Management Systems)
   Align IT services with business needs using internationally recognized service management standards to improve consistency and service delivery.
   
3. CMMI Consulting for Process Maturity
   CMMI Level 3 to 5 roadmap consulting for software, IT service, and engineering teams to achieve process discipline and delivery excellence.
   
4. Business Continuity & Disaster Recovery Planning
   Tailored BCP/DRP strategies, simulations, and policy frameworks to ensure uninterrupted services during crises or cyber threats.
   
5. Digital Transformation & Workflow Automation
   Support in automating operations, deploying workflow management tools, and scaling digital services through agile implementation.
   
6. ESG & Sustainability Integration in Business Services
   Help business service firms integrate ESG goals into operations, reporting, and client value proposition to stay competitive and responsible.
   
7. Leadership, Innovation & Soft Skills Training
   Customized training on communication, innovation, strategic thinking, customer success, and resilience for digital-era service professionals.
   
8. Customer Experience & VOC Analytics
   Design and deploy Voice of Customer (VOC) mechanisms, client feedback systems, and service improvement plans aligned with KPIs.
   
9. Third-Party Vendor & Client SLA Compliance Audits
   Design and monitoring of SLAs, vendor performance audits, and risk compliance checks to ensure accountability and delivery consistency.
   
10. IT Governance & Compliance Frameworks
    Establish IT governance frameworks aligned with ISO standards, ITIL, data privacy laws (GDPR/DPDP), and enterprise risk management protocols.
    

PX Consulting understands the pulse of the IT, ITeS, and Business Services sector. Whether you are a fast-growing SaaS company, a mature BPO, or a professional services firm, our industry-specific solutions in strategy, standards, sustainability, safety, and skills help you stay ahead in a hypercompetitive digital world. With our support, you build trust, deliver quality, secure operations, and scale intelligently.