Overview

Retail and mall management has evolved into a complex ecosystem requiring customer-centricity, operational agility, world-class safety, and service excellence. PX Consulting offers end-to-end consulting solutions to retail chains, shopping malls, and lifestyle destinations, helping them achieve operational excellence, regulatory compliance, safety benchmarks, and skill readiness. Our experience spans across multiple formats—standalone retail outlets, shopping centres, multiplexes, hypermarkets, and integrated lifestyle spaces.

Our Strengths

1. Specialized Mall Operations Expertise: Hands-on experience in managing large-format malls and multi-brand retail environments.
   
2. Customer Experience & Facility Management: Proven methodologies to elevate customer service standards and enhance facility performance.
3. Safety & Emergency Preparedness: Robust OHS&W programs aligned with global mall safety best practices.
   
4. Retail Skills & Workforce Readiness: Training solutions for frontline staff, supervisors, and mall management teams.
   
5. Digital Retail & Sustainability Alignment: Consulting on integrating tech-driven retail experiences and green facility operations.

Top 10 Industry-Specific Consulting Services

1. Retail & Mall Operations Audit
   Comprehensive audits covering security, cleanliness, SOP adherence, crowd control, signage, and CX benchmarks.
   
2. OHS&W Program Implementation for Retail Environments
   Occupational Health, Safety, and Well-being frameworks tailored to retail and public interaction spaces, ensuring shopper and staff safety.
   
3. Emergency Response & Crisis Management Planning
   Site-specific ERP design, mock drill facilitation, evacuation protocols, and compliance with local fire and disaster regulations.
   
4. Retail Staff Skill Development & Certification
   Training and certifying retail sales, service, billing, and floor management staff to improve efficiency and customer delight.
   
5. Facility & Vendor Management Excellence Programs
   SOPs and KPIs for housekeeping, security, parking, and third-party contractors—driving SLA adherence and service excellence.
   
6. Retail Sustainability & Green Mall Certification Support
   Advisory and audits for energy, water, and waste management; assistance in securing IGBC or LEED certifications for retail spaces.
   
7. Customer Service & Grievance Redressal Systems
   Frameworks and technology integrations to capture customer feedback, analyze trends, and implement real-time service improvements.
   
8. Retail Leadership Coaching & Team Development
   Custom programs for mall GMs, operation heads, and floor managers to lead high-performance teams and ensure proactive mall management.
   
9. Integrated Management System (IMS) for Retail Chains
   Implementation of ISO 9001, ISO 45001, and ISO 14001 systems for multi-site retail chains and malls.
   
10. BSC Five Star Safety Audit & Sword of Honour Preparation
    End-to-end consulting support for achieving British Safety Council's Five Star Occupational Health & Safety Audit and qualifying for the prestigious Sword of Honour, establishing global safety excellence for malls.
    

PX Consulting empowers retail and mall management clients to create exceptional experiences while upholding the highest standards of safety, operational discipline, and sustainability. Whether you're aiming for customer satisfaction or international recognition like the Sword of Honour, we are your trusted partner for retail excellence.